Table of Contents
In this BERNDALE CAPITAL Review we want to answer to a simple question: Is Berndale Capital a Trusted Forex Brokers? We conducted an in-depth review in August 2019 to find out the answer and bring it to you!
Berndale Capital Pty Ltd is a Melbourne, Australia, based broker that was founded in the year 2012.
Their vision is, according to their own words, to "not only offer great products and services to their clients, but to go the extra mile when it comes to customer-service, transparency and trading experience."
However, from our experience in dealing with them as a financial service provider we can only say to stay away from them as far as possible. Their customer service is beyond pathetic and we cannot recommend Berndale Capital as a reliable Forex broker that deals with integrity and professionalism.
The company is registered and regulated by ASIC, the Australian Securities and Investments Commission, which at least guarantees one of the highest industry standards when it comes to safety and regulatory governance.
Berndale Capital is a STP (Straight-Through-Processing) and ECN (Electronic Communication Network) broker, thus cutting out any dealing desk intervention for fast, secure and professional trading services.
SECURITY, MARGINS AND TECHNOLOGY
SECURITY AT BERNDALE CAPITAL
- ASIC regulated
- True ECN & STP broker
- No dealing-desk intervention
Berndale Capital Pty Ltd is authorized and regulated by the Australian Securities and Investments Commission (ASIC).
All clients’ funds are kept separate from the company’s and are securely stored in segregated trust accounts with Commonwealth Bank Australia.
The company guarantees that client funds are never used for operational or investment purposes.
CHARGES AND MARGINS AT BERNDALE CAPITAL
- Spread mark-up or
- Low commissions per standard lot round-turn
- Up to 500:1 leverage
Berndale Capital offers the choice between three unique trading account types to retail clients that hold different advantages and features. Another account option is available to institutional clients as well high-volume traders where institutional grade pricing and conditions are given. All accounts are accessible through the world’s favourite MT4 trading platform.
Minimum deposits range from $25 – 2,500 for the three main account options and customers can choose from four account currencies (AUD, USD, EUR and GBP).
On all of Berndale Capital’s account options over 80 financial instruments can be traded with leverage settings up to 500:1!
Spreads start from 0.0 Pips on their STP Plus, true ECN Pro and Institution Plus account options and from 0.9 Pips on the STP account.
The classic STP account comes without any additional commission charges (the spread mark-ups are the charges). All other account types have varying commissions applied to them as shown in the above account comparison table. Per lot round-turn (100k x2) charges of $7 are due for the STP Plus and $5 on Berndale Capital’s ECN Pro account options. High-volume and institutional traders have access to a tailor made commission structure once an account has been established.
As is the case for all brokers, margin requirements increase when the funds available in a client's account increase. This is due to the increasing costs of hedging open orders. As a result, the relevant leverage setting is changing as well.
- Reliable trade execution
- True ECN & STP broker
- Myfxbook Copytrade
Berndale Capital focusses solely on the popular MT4 trading platform and makes it accessible with all the available account types.
Desktop, Web and mobile versions of the platform are all available and can be used from almost any device and operating system.
This broker offers excellent execution speeds and a very solid trading environment in general.
Clients that wish to take their trading experience and execution speeds to the next level are welcome to request a VPS, which at Berndale Capital is offered by Fyrelink (powered by the globally renowned BeeksFX Equinix NY4 and LD5 high performance Virtual Private Server infrastructure), built on the latest generation hardware and fibre optic interconnects. This results in near instant trade execution, no matter where clients are located in the world.
Free VPS hosting is further available and can be requested by any client that is operating through their ECN Pro or Institution Plus accounts.
Execution of Speed Comparison
CUSTOMER SERVICE, TRADING OPTIONS AND SPECIAL FEATURES
CUSTOMER SERVICE AND CLIENTS SUPPORT
- Pathetic 24/5 customer support
- Advertises priority VIP style service on ECN Pro & Institution Plus accounts but is unreliable
- 4 account types to choose from
- Does not take customers serious and does not respond to queries in due time
Berndale Capital provides 24/5 customer support via telephone and email during their Australian business hours of Monday – Friday 9am – 6pm.
However, their customer support is very unreliable, takes sometimes MONTHS to respond to customer inquiries.
Individual account managers and personal relationship managers are supposedly looking after all clients, but again, we cannot confirm that this is actually the case. Clients that are using ECN Pro or Institution Plus accounts have further access to priority support services and one-on-one trading coaches that can assist to bringing any client’s trading skills to the next level.
All customers can choose between four distinctly different account options with varying minimum deposit amounts, starting spread levels and other features. Maximum leverage limit on all account types is a very competitive 500:1.
Berndale Capital clients have access to a solid variety of trading instruments, including 62 currency pairs, 15 diverse contract for difference (CFDs) stock indexes from around the world, four European government Bonds, Gold and Silver for commodities trading and last but not least Bitcoin for the cryptocurrency asset class.
FOREX AND OTHER TRADING OPTIONS AT BERNDALE CAPITAL
- 62 currency pairs
- 15 stock indices
- 4 bonds + 2 commodities
As previously highlighted in our detailed review, Berndale Capital offers more than 80 trading instruments of a diverse range of asset classes. This includes 62 currency pairs of the Forex market, 15 stock index CFDs, four bonds and two commodities (Gold and Silver) and Bitcoin.
Traders can choose to trade on the above mentioned options including some of the world’s top markets such as the Australian S&P 200 Index, UK FTSE 100 Index, US500 S&P 500 Stock Index, Germany’s DAX 30, Japans Nikkei 225 and Hong Kong’s Hang Seng 50.
Maximum leverage on all of Berndale Capital account options is 500:1 and commissions of maximum $7 per standard lot round-turn are applied, depending on the account type.
The ECN Pro and Institutions Plus accounts are, in our opinion, the best option and must-have for all but especially professional, high-volume or institutional grade traders that demand and require not only a stable and fast trading environment but also institutional grade, pricing, spreads and execution.
The classic STP account runs free of commissions with starting spreads from 0.9 Pips. This account option is ideal for traders that want to get started with a low initial deposit as the minimum deposit requirement is just $25!
- True ECN & STP broker
- MT4 & Myfxbook copy trade
- Tight spreads & leverage up to 500:1
- Large selection of Forex pairs
Berndale Capital offers ultra-low spreads from 0.0 Pips and maximum leverage of up to 500:1 on all of their four account options.
STP and ECN trading conditions.
Order execution is rapid and can be further enhanced when making use of the Fyrelink VPS which is powered by the renowned BeeksFX Equinix NY4 and LD5 high performance Virtual Private Server infrastructure.
Free VPS hosting is available to clients that demand or require a professional trading environment (on ECN Pro and Institutions Plus accounts).
More than 60 currency pairs – from Majors to Exotics – can be accessed with any account type.
Stock Indices, commodities, bonds and a cryptocurrency (BTC) are available as financial instruments.
Commission-free (STP account) or low-fee trading options (all other account types).
Most trading types, such as Expert Advisors (EAs), scalping and hedging are allowed.
Metatrader 4 is available as the trading platform of choice on almost any device and all major operating systems.
Clients can choose to set their account in either AUD, USD, EUR or GBP as their account base currency.
One-on-one trading coaches available on ECN Pro and Institutions plus accounts.
Max Leverage Comparison
Our review shows that Berndale Capital is one of the worst brokers on the market - at least when it comes to customer service and reliability. They completely fail in providing even just decent customer support and can only be described as unreliable, not trustworthy and pathetic. Over months we've tested their customer support and relationship management team and it was shocking to see that they didn't take their clients' queries serious. At the time of writing we are still waiting for a response to a query that was initiated almost 1 year ago...