FXTM presents a mixed regulatory picture: two independently verified licences in South Africa and Kenya, several claimed authorisations that could not be confirmed on public registers, and a notably poor reputation on consumer review platforms.
What licences does FXTM hold?
Verified licences
Exinity Limited is authorised by the Financial Sector Conduct Authority (FSCA) of South Africa as a Licensed Over the Counter Derivative Provider under FSP 50320.
Exinity Capital East Africa Limited is licensed by the Capital Markets Authority (CMA) of Kenya as a Non-Dealing Online Foreign Exchange Broker under licence no. 135 (registration no. PVT-ZQU6JE7), operating from West End Towers, Waiyaki Way, 6th Floor, Nairobi, Kenya.
Claimed but not found on registers
Exinity Limited claims an Investment Dealer License (Full Service Dealer, excluding Underwriting) from the Financial Services Commission (FSC) of Mauritius under licence no. C113012295 (registration no. C119470 C1/GBL). A search of the FSC's register returned no matching entry. Until independently confirmed, treat this claim with caution.
Exinity Global Financial Services L.L.C. states it is authorised by the Capital Market Authority (CMA) of the UAE as a Category 5 firm under licence no. 20200000270, with offices at The Binary Tower by Omniyat, Business Bay, Dubai. No matching entry appeared on the CMA UAE's register. Both claims remain unverified.
UK presence: not authorised
The broker's website references "FXTM GLOBAL EXCHANGE" in connection with the FCA, though no licence number is provided. A register check found an entity named "FXTM GLOBAL EXCHANGE" that is not authorised or registered by the FCA.
This is a significant red flag. Separately, Exinity UK Ltd could not be verified on any regulator register.
This matters because FCA regulation provides access to the Financial Services Compensation Scheme (FSCS), covering up to GBP 85,000 per eligible investment claim. Without a valid FCA licence, that safety net does not exist. Traders who specifically require FCA-tier protections should look elsewhere.
How does FXTM protect client funds?
The protections available depend entirely on which entity holds your account. The FSCA licence requires compliance with local conduct standards but does not include a statutory investor compensation scheme comparable to the UK's FSCS.
The CMA Kenya licence mandates segregation of client funds (meaning your money must be kept separate from the broker's operating capital). Because the FSC Mauritius and CMA UAE authorisations could not be independently confirmed, the fund-protection frameworks those regulators would ordinarily impose cannot be relied upon.
What is FXTM's reputation among traders?
Consumer sentiment is decidedly negative. On Trustpilot, the broker holds 2.5 out of 5 stars from approximately 1,100 reviews, rated "Poor," with recurring themes of stuck withdrawals, excessive fees, inactivity charges, and unresponsive customer service.
Its Google Business listing scores 2.6 out of 5 from 18 reviews. The Google Play Store app rates 3.5 out of 5 from roughly 1,540 reviews.
Withdrawal complaints constitute the dominant negative theme across multiple independent platforms. Even well-regulated brokers can face such complaints, but the consistency here elevates this from isolated grievances to a pattern worth weighing seriously.
The FCA flagged a separate unauthorised entity called "FXTM TRADING" operating from fxmarket-trading.com in March 2024. While distinct from the legitimate FXTM/Exinity brand, it represents a cloning risk. Always verify you are accessing fxtm.com directly.
EngineForex Trust Score
FXTM: 88/100 (Grade A)
| Component | Score | Note |
|---|
| Regulator tier coverage | 40/40 | 1 tier-1 licence |
| Number of regulators | 15/15 | 8 regulators |
| Years of operation | 15/15 | 15 years (10+) |
| Trustpilot rating | 8/20 | 2.5/5 |
| Trustpilot review volume | 10/10 | 1,100 reviews (1000+) |
*Computed deterministically from verified register reads, founding year, and live Trustpilot data. See EngineForex's "How We Review Brokers" for the full methodology.*